Five Hotel Osaka

Being a family of 4, we had to book 2 separate rooms, but the staff were kind enough to put us right next to each other. The rooms were beautiful and clean, and the beds were absolute heaven! They were very comfortable and a nice change from all the firm beds we'd been staying in previously. We only stayed one night, but from beginning to end, the staff were very friendly and helpful. We booked to include buffet breakfast, which was not what we expected. The food was still lovely, but our kids had hoped for more Western food options which wasn't the case. Not a complaint at all though, just something that didn't suit our family.

The hotel itself was good, it was beautiful and clean. The staff was nice. Laundry room is open from 12:00pm (noon) to 11pm. We didn't have any trouble getting a machine. There were 2 of them. The hotel is a pretty close walk from the station but we had to walk through an open air fish market with all our bags. There is a Family Mart right around the corner from the hotel.

The room that I booked was so spacious! For a Japanese hotel to be that spacious, I was in awe. I love everything bout the room, it even has a chair inside the room! (which you rarely find in a Japanese hotel). They provide a pajama everyday and there's coin laundry as well at Level 7. There's Family Mart just around the corner and Lawson down the road.

We had a beautiful room, very comfortable with everything you might need. Breakfast was also amazing. Also Korea-town was nearby and had lots of amazing food

The front desk was very helpful. We had our Osaka Amazing card couldn't retrieve from the website, the front desk staff Ms Nguwuantrang was very helpful to us and call the company on behalf of us and finally our problem was solved. They also assisted us to book a taxi in early morning at 4:30am. Generally the staff are polite and helpful.